We operate support Monday-Friday 9am-6pm and Saturdays 9am-12pm and aim to respond within 48 hours. For the fastest service please provide your Sample ID, or if you have yet to receive your kit please provide your Order Code from the order confirmation email to help us locate your order.


    Have you contacted us about this matter already?

    19th April 2021 – Please be aware that we have had some issues with our Test Verification Video call scheduling where there were not enough appointments for people to book. We have made more slots available, so please retry to book this using the link in your email.